{"id":217,"date":"2025-04-15T22:02:34","date_gmt":"2025-04-15T20:02:34","guid":{"rendered":"https:\/\/ladragonnerie.com\/?page_id=217"},"modified":"2025-11-06T16:42:01","modified_gmt":"2025-11-06T15:42:01","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/ladragonnerie.com\/index.php\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"217\" class=\"elementor elementor-217\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef2e8c7 e-flex e-con-boxed e-con e-parent\" data-id=\"ef2e8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da7546f elementor-widget elementor-widget-heading\" data-id=\"da7546f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076828e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"076828e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"286\" data-end=\"572\">Conform\u00e9ment aux dispositions des articles L.221-18 et suivants du Code de la consommation, tout consommateur dispose d\u2019un droit de r\u00e9tractation qu\u2019il peut exercer, sans avoir \u00e0 motiver sa d\u00e9cision, dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du bien.<\/p><p data-start=\"286\" data-end=\"572\">\u00a0<\/p><p data-start=\"574\" data-end=\"619\"><strong>1. Exercice du droit de r\u00e9tractation :<\/strong><\/p><p data-start=\"574\" data-end=\"619\">\u00a0<\/p><p data-start=\"574\" data-end=\"619\">Le Client souhaitant exercer son droit de r\u00e9tractation doit notifier sa d\u00e9cision de mani\u00e8re claire et d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9, soit par courrier postal, soit par courrier \u00e9lectronique, ou via le formulaire de r\u00e9tractation mis \u00e0 disposition le cas \u00e9ch\u00e9ant.<\/p><p data-start=\"872\" data-end=\"962\">La notification doit \u00eatre envoy\u00e9e avant l\u2019expiration du d\u00e9lai de r\u00e9tractation de 14 jours.<\/p><p data-start=\"872\" data-end=\"962\">\u00a0<\/p><p data-start=\"964\" data-end=\"995\"><strong>2. Retour des produits :<\/strong><\/p><p data-start=\"964\" data-end=\"995\">\u00a0<\/p><p data-start=\"996\" data-end=\"1403\">Le Client s\u2019engage \u00e0 retourner les produits concern\u00e9s dans un d\u00e9lai maximum de 14 jours suivant la communication de sa d\u00e9cision de se r\u00e9tracter.<br data-start=\"1155\" data-end=\"1158\" \/>Les produits doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d\u2019origine, complets et accompagn\u00e9s de la preuve d\u2019achat.<br data-start=\"1297\" data-end=\"1300\" \/>Tout article retourn\u00e9 incomplet, ab\u00eem\u00e9, endommag\u00e9 ou sali par le Client ne sera ni repris ni rembours\u00e9.<\/p><p data-start=\"1405\" data-end=\"1521\">Les frais de retour restent \u00e0 la charge du Client.<\/p><p data-start=\"1405\" data-end=\"1521\">\u00a0<\/p><p data-start=\"1405\" data-end=\"1521\"><strong>3. Remboursement :<\/strong><\/p><p data-start=\"1405\" data-end=\"1521\">\u00a0<\/p><p data-start=\"1549\" data-end=\"1851\">En cas d\u2019exercice du droit de r\u00e9tractation dans les conditions pr\u00e9vues ci-dessus, le Vendeur proc\u00e9dera au remboursement des sommes vers\u00e9es, y compris les frais de livraison standard, dans un d\u00e9lai de 14 jours \u00e0 compter de la date \u00e0 laquelle il est inform\u00e9 de la d\u00e9cision de r\u00e9tractation.<\/p><p data-start=\"1853\" data-end=\"2060\">Le remboursement pourra toutefois \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 r\u00e9cup\u00e9ration des biens ou jusqu\u2019\u00e0 ce que le Client ait fourni une preuve de l\u2019exp\u00e9dition des biens, la date retenue \u00e9tant celle du premier de ces faits.<\/p><p data-start=\"2062\" data-end=\"2248\">Le remboursement sera effectu\u00e9 en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la transaction initiale, sauf accord expr\u00e8s du Client pour l\u2019utilisation d\u2019un autre moyen.<\/p><p data-start=\"2062\" data-end=\"2248\">\u00a0<\/p><p data-start=\"2250\" data-end=\"2297\"><strong>4. Exclusions du droit de r\u00e9tractation :<\/strong><\/p><p data-start=\"2250\" data-end=\"2297\">\u00a0<\/p><p data-start=\"2250\" data-end=\"2297\">Conform\u00e9ment \u00e0 l\u2019article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour :<\/p><ul data-start=\"2412\" data-end=\"2913\"><li class=\"\" data-start=\"2412\" data-end=\"2507\"><p data-start=\"2414\" data-end=\"2507\">Les biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s.<\/p><\/li><li class=\"\" data-start=\"2412\" data-end=\"2507\"><p data-start=\"2414\" data-end=\"2507\">Les biens susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement.<\/p><\/li><li class=\"\" data-start=\"2580\" data-end=\"2726\"><p data-start=\"2582\" data-end=\"2726\">Les biens descell\u00e9s par le consommateur apr\u00e8s la livraison et ne pouvant \u00eatre renvoy\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de protection de la sant\u00e9.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Conform\u00e9ment aux dispositions des articles L.221-18 et suivants du Code de la consommation, tout consommateur dispose d\u2019un droit de r\u00e9tractation qu\u2019il peut exercer, sans avoir \u00e0 motiver sa d\u00e9cision, dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du bien. \u00a0 1. Exercice du droit de r\u00e9tractation : \u00a0 Le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-217","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-big","owp-tabs-layout-section","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":11,"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"predecessor-version":[{"id":286,"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/pages\/217\/revisions\/286"}],"wp:attachment":[{"href":"https:\/\/ladragonnerie.com\/index.php\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}